Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a Return Request on Daraz app or website within 14 days for DarazMall items and 7 days for non-DarazMall items from the date of delivery.
  2. For selected categories, we accept a "Change of Mind".Please refer to the returns policy per category below to check if the respective category is applicable for returns.
  3. . For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can befound on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.

Valid reasons to return an item

  1. Delivered product is damaged or defective.
  2. Delivered product is incomplete (i.e. has missing items and/or accessories).
  3. Delivered product is not as advertised (i.e. does not match product description or picture).
  4. Delivered product does not fit.
  5. Delivered product is incorrect (i.e. wrong product/size/colour, fake/conterfeit item, or expired.)

Note:Change of mind is applicable for selected categories. Check section below for a returns policies per category.

Returns Policy per Category

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

"Click Here" to view the policy for Overseas Products.

Phones, Tablets, Earphones & Headsets, Mobile & Tablet Accessories

DarazMall items: 14 Days; Return and refund

Non-DarazMall items: 7 Days; Return and refund

Change of Mind is not applicable for return and refund.


Incorrect or Incomplete Item:

If item received is incorrect or incomplete, a refund will be issued after investigation.


Damaged Item/Package:

If packaging of the item received has been damaged or brand seal has been opened upon arrival, please contact the brand warranty provider directly.

For other damage issues, please file a Return Request for investigation.


Defective Item:

If the item arrived in a defective condition after unboxing and/or does not work (e.g. have problems switching on), please file a Return Request for investigation.


If your item has any defects after usage, please contact the brand warranty provider directly. If the product is covered under seller warranty, please file a Return Request for investigation.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Clothing, Apparel, Bags, Shoes & Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Eyewear, Jewellery & Watches, Shoecare, Women's Intimate Apparel & Men's Innerwear

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Beauty, Personal Care & Health

Non-returnable

Hair Removal & Electronic Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games, Other Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.


Incorrect or Incomplete Item:

If item received is incorrect or incomplete, a refund will be issued after investigation.


Damaged Item/Package:

If packaging of the item received has been damaged or brand seal has been opened upon arrival, please contact the brand warranty provider directly.

For other damage issues, please file a Return Request for investigation.


Defective Item:

If the item arrived in a defective condition after unboxing and/or does not work (e.g. have problems switching on), please file a Return Request for investigation.


If your item has any defects after usage, please contact the brand warranty provider directly. If the product is covered under seller warranty, please file a Return Request for investigation.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Software

Non-returnable

For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly. For more information please click here.

Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters, Musical Instruments, Other Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Movies & Music

Non-returnable

Bedding & Bath

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is applicable for return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Lawn & Garden, Home Improvements, Household & Home Storage Supplies, Home Décor, Kitchen & Dining, Furniture & Lighting

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Clothing, Apparel & Shoes

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Luggage & Suitcase

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is applicable for return and refund. Change of Mind is not applicable for return and refund for Duffel Bags.

Duffel Bags are not eligible for return if the item is "No longer needed".

For overseas products, please refer to the product page to check the applicable return reasons.

Outdoor Equipment, Team & Racket Sports, Fitness & Other Sports Equipment

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Supplements

Non-returnable

Clothing, Apparel & Shoes

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Toys & Games, Baby Care & Hygiene

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Non-returnable

Non-returnable

Books & Stationery

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Pet Supplies

Non-returnable

Automotive & Motorcycles

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

For overseas products, please refer to the product page to check the applicable return reasons.

Medical & Industrial Equipment

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

For overseas products, please refer to the product page to check the applicable return reasons.

Lifestyle Products

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Change of Mind is not applicable for return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Conditions for Returns


  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

  2. The product must include the original tags, user manual, warranty cards, freebies and accessories

  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

  4. NOTE: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Note: If your return has been rejected, it will be sent back to you within 3-5 working days. If you fail to receive the item within 3 attempts, it will be sent to scrap.