Returns & Refunds

Non-Returnable Items

Please note that selected items sold on Daraz are not eligible for return. Below you find a consolidated list of all non-returnable items.

Non-Returnable Items
Fashion Custom made items, women's intimate apparel and men's innerwear cannot be returned
TVs, Audio & Cameras
Movies and Music cannot be returned
Computing & Gaming All software products that are labeled as non-returnable on their product detail pages
Home & Living Custom made items cannot be returned
Beauty & Health All items in this category, except for hair removal and other electronical items
dMart All items in this category are non-returnable
Grocer’s Shop All items in this category
Pet Supplies All items in this category
Digital Goods Digital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller.

If you have have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 7 days of delivery.

For Digital Goods kindly contact us within 24 hours of delivery