Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Daraz app or website. Return request must be raised within 14 days for DarazMall items, or within 7 days for non-DarazMall items from the date of delivery.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
    For purchases under Daraz Like New, your product is covered under 3-Months Guarantee (for phones) and 6-Months Warranty (for laptops and tablets). Refer to Daraz Like New Guarantee Policy and Warranty Policy for complete Terms and Conditions.
  3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories).
  3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  4. Delivered product is does not match product description or picture (i.e product not as advertised)
  5. Delivered product does not fit. (i.e. size is unsuitable)

Returns Policy per Category

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Daraz Like New Phones & Tablets

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Daraz Like New Phones are covered under a 3-Months Daraz Like New Guarantee for defective issues.

Daraz Like New Tablets are covered under a 6-Months Daraz Like New Warranty for defective issues.

Please contact Daraz Customer Service for returns and refunds.

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Bags, Eyewear, Jewellery, Watches, Women's Intimate Apparel & Men's Innerwear.

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.)

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: All types of Beauty Services

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: We do not accept returns for any used items. For laptops with brand warranty, Daraz will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

Items that are non-returnable: All software products that are labeled as non-returnable on their product details page

Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.

Daraz Like New Laptops

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Daraz Like New Laptops are covered under a 6-Months Daraz Like New Warranty for defective issues.

Please contact Daraz Customer Service for returns and refunds.

Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Movies, TV Series & Music voucher or services

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment. For such cases, the return should be initiated within 1-2 days from the date of delivery.

Daraz Like New Phones

Like New Phones are covered under a 3-Months Like New Guarantee for defective issues.

Note: You may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact Daraz Customer Service for guidance on claiming the seller's warranty. Protect your phone's components by avoiding falls, water/liquid damage, overheating from overuse, overcharging and dirt accumulation

*Mobile phone is considered activated once a SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Daraz Like New Laptops & Tablets

Like New Laptops & Tablets are covered under a 6-Months Like New Warranty for defective issues.

Daraz Like New Treadmills

Like New Treadmills are covered under a 3-Months Like New Warranty doorstep service warranty and a 1-Month Parts Replacement. Parts replacement is only applicable for drive card, motor, and belt and the validity is for 1-Month.

Note: Customers should not be using the equipment for longer than the recommended time as it can damage it. A stabiliser must be used to prevent damage by inconsistent voltage of electricity. Warranty is void if the customer has taken the equipment to any other repair centre and if the security sticker seals are removed.

Daraz Like New Smartwatches

Like New Smartwatches are covered under a 1-Month Like New Warranty. This includes software and service, but touch and panel warranty is not covered.

Note: It is recommended that only the original chargers are used with the products in order to preserve battery health and prevent overcharge or heating.

Daraz Like New Airbuds

Like New Airbuds are not covered under daraz or seller warranty. Within the 14 days of Daraz Mall return policy, returns will only be accepted if they are dead on arrival and inactive.

Please contact Daraz Customer Service for returns and refunds. Daraz reserves the right to reject or accept warranty claims on a case to case basis. Additionally, Daraz reserves the right to modify the terms and conditions of Daraz Like New Warranty at any time.

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Clothing, Apparel, Shoes & Sunglasses

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables

Change of mind is not applicable for return and refund.

If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Non-returnable

Books & Stationery

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Pet Supplies

Change of mind is not applicable for return and refund.

If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Automotive & Motorcycles Accessories and Others

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services

Medical & Industrial Equipment

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Tools, DIY & Outdoor

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Laundry & Cleaning

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Charity and Donation

Non-returnable

Live Stock

Non-returnable

Conditions for Returns


  1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.

  2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

  3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Daraz packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.

  4. NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 4-6 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.