Warranty Policy

How do I know if my product has a warranty?

If a warranty is offered on a product, the warranty period will be displayed on the product page, under the Service section, below delivery information.

Types of Warranties:

1.Brand Warranty: This limited warranty is directly offered by the manufacturer of the product. For product defects under normal use circumstances and at the discretion of the company, the brand will provide free of charge repair and/or replacement services within the warranty period. Daraz does not take any responsibility for these after-sale services. Customers will directly approach the brand through their authorised service centers to submit products for repair/replacement under warranty.

2.Service warranty: This limited warranty is offered by the seller who has put up the product on sale. Please note that the terms and conditions of this warranty may differ from seller to seller, and can be confirmed via Daraz IM from the seller in question.

How do I claim my warranty ?

If it has been less than 7 days (14 days for DarazMall orders) since delivery:

You may be able to return your product without using a warranty. Please log a return using the Daraz app . See our Return policy for detailed information.

If it has been more than 7 days since delivery (14 days for DarazMall orders) and the product has a warranty:

Please contact the manufacturer directly for repairs and replacement.

If it has been more than 7 days (14 days for DarazMall orders) since delivery and the product has no warranty:

Unfortunately Daraz will be unable to cover the item and you will have to undergo the repair process independently.

Have additional questions? Please email us at customer.pk@care.daraz.com for more information

My product is under warranty but I did not receive a card?

If you bought a product for which warranty was advertised but did not receive a warranty card, your product may be eligible for an E-Warranty. Please visit the manufacturer warranty portal and enter your product serial/IMEI number to confirm.

If your product does not have E-Warranty, and you did not receive a card, please reach out to Daraz Customer Care and we will arrange a Warranty Card for you, or facilitate a return in case a card cannot be arranged.

How can I get my product serviced?

If you bought a product that is eligible for servicing, please send the product(s) directly to the Service Center indicated on the warranty card included with your product. If your product falls under E-Warranty and has no card, please refer to the brand website for information on authorised service centers.

For a prompt warranty claim kindly include all the accessories, information included in packaging and proof of purchase from Daraz (invoice).

Where are the Service Centers?

Please refer to the manufacturer (or service center) details on the warranty card included with your product or go to you product page on Daraz.pk and look for warranty / service center information in the ‘description ‘ tab.

If there is no warranty card, please refer to the manufacturer website for Service Center information.

Do I need to pay for repairs?

If your product is within the warranty duration and malfunctions during normal usage, you do not have to worry about the repairing cost. You will be covered.

If your product is past the warranty duration, is physically damaged, or violates a warranty condition as set out by the manufacturer, you will be responsible for the repair cost. We suggest you repair the product at the service center authorized by the manufacturer for better quality services.