Daraz Fulfilment Policy
Daraz’ core strategy is to deliver a top customer experience and build a relationship of trust with both sellers and customers. This trust is maintained by consistent fulfilment of the commitments we make to the customers on Daraz in terms of product quality and delivery time.
Daraz’ operates two primary fulfilment models:
Drop-shipping: The Seller keeps inventory at his own warehouse, but actively manages his shop on Daraz. When an order is placed on www.daraz.pk, the seller packs the item and drops it off in sealed form with correct shipping labels at a Daraz hub (or at one of our logistics providers). We will take it from here and ensure that the product reaches the customer on time.
Daraz First: In order to boost the product visibility and ease the fulfilment of orders, the Seller can choose our premium fulfilment service, Daraz First. For Daraz first, the Seller’s products are kept at Daraz’ warehouse with ongoing inventory replenishment and optimisation, and allows 24 hour delivery within city as well as enhanced marketing exposure.
Drop-shipping Operating Model
To give your customers the best possible shopping experience and minimise the risk of returned products, Daraz has established clear packaging standards: www.daraz.pk/packagingstandards. Sellers must use approved packaging material to meet the quality standards of Daraz which can be purchased on www.daraz.pk/packaging-materials. If a seller does not follow our packaging standards, he risks higher rejection and return rates, which can result in delisting and lost revenue.
The Seller must process orders within 1 working day of order confirmation and deliver to Daraz once a day at the hour decided with Daraz (www.Daraz/rules-of-dispatch). Any cancelled orders or delayed fulfilment will trigger a penalty that will be deducted from the payment to the seller.
All packages returned by customers are routed through a Daraz warehouse. We protect the seller’s interests by checking all returned products thoroughly to ensure that the return reasons are genuine. Only the genuine cases are returned to vendors within 30 days of shipping to the customer. The Seller will be charged Rs 500 for each item returned due to “dead on arrival’, ‘mis-shipped’, ‘defective’ and ‘not as described’ products.
If a vendor is facing recurring problems of rejections / returns, we may move him to a different model whereby his products will always be routed through the Daraz warehouse for a Quality Check*. Daraz will charge an additional Rs 100 handling per item for each item shipped on this model.
In addition to the drop-off option, Daraz offers pick-up as a value added service (Rs 50 per item; special rates for bulky items) whereby products are picked up in approved packaging from the seller’s warehouse. For certain bulky items (such as furniture and mattresses) the pick-up service is not available and delivery to the customer's doorstep must be accommodated by the seller.
* Note that for large sellers we may deploy a "Daraz Angel" at their warehouse for the Quality Check process instead of changing their fulfilment model.(at the expense of the seller)
“Daraz First” Operating Model For Daraz First, the Seller saves warehousing costs and operational resources while our team manages the validation, processing and accelerated delivery. In addition to a better customer experience, higher sales and more returning customers, we guarantee a very competitive storage cost.
The Seller has full visibility on inventory levels and commits to ongoing inventory replenishment and optimisation. Daraz will ensure that non-selling products are returned to the seller immediately.
The price for Daraz First is Rs 100 for small items and Rs 500 for large items.