24/7 Customer Care

Look up your question by issue type

My account

  • Start by clicking “My Account” and then “sign up” in the top right corner of your screen.
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • We will also send you an email to welcome you to Daraz.
  • Click “Your Account” and then “Login” in the top right side of your screen.
  • Enter your registered email address and click “Proceed”.
  • Now click the “Forgot your Password” button to get an email on your registered account with instructions on how to set a new password.

To add an additional delivery address to your account:

  • Click “Your Account” in the top right corner of your screen (if you are logged in you would see your name there).
  • Now click “Address Book” in the left side of the screen.
  • Click the “Add a New Address” button, enter the details of the new address and click “Save this Address”

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one.

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

  • Click “Your Account” in the top right corner of your screen (if you are logged in you would see your name there).
  • In the Contact Details box click “Change Password”
  • Enter the required information and click "Submit"

Why not just let it be and come back to us whenever you want.

We miss you when you don’t visit us enough but we never deactivate your account.

Daraz First

Daraz First is our premium delivery service which guarantees delivery within 24 hours in Karachi and 48 hours in Lahore and Islamabad. It also guarantees top quality and no out of stock cancellations.

Click here to find out more.

Daraz First is only available for selected products. To find out if a product is available with Daraz First or not simply look for the Daraz First logo on the product page. Use can also use the Daraz First filter to only see items available with Daraz First.

Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!

No. However, we try our best to have your item(s) picked-up by our couriers & get you the replacement as soon as possible.

Daraz Global

Daraz Global is our international delivery arm through which people from different countries can purchase original and premium quality fashion products from Pakistan. Daraz Global offers over 5,500 apparel and footwear products from Pakistan to more than 45 locations worldwide.

Click here to find out more

Daraz Global offers over 20,000 apparel and footwear products from Pakistan into over 45 locations in the world.

All products that are available for international delivery carry the Daraz Global banner in the description field. You can also scroll down to Delivery Schedule to check if the product is available for international delivery or not. You can also use filters and select items available for international shipping.

Click here to find out the products available on Daraz Global

Step 1: Select any international shippable product and add it in your cart.

Step 2: Proceed to checkout by clicking on the cart on the top right corner.

Step 3: Provide your international address and other details.

Step 4: Enter your payment details and conclude your purchase.

We deliver original shoes and apparel items to selected cities in the USA, UK, UAE, Saudi Arabia, Bangladesh, Canada and Australia.

Click here to find out more

The shipping rates vary from country to country and depend on the weight of your package.

International orders are delivered in 8-12 days on average.

All items shipped abroad from Pakistan cannot be returned. The domestic 7-day return policy does not apply.

If no payment option is shown after you’ve entered your shipping information, you need to go back to your cart and make sure that you have only selected internationally shippable items. These items are mostly apparel and shoes, and are clearly labeled in the key feature field. International orders don’t include categories such as general merchandise and phones.

All of our international deliveries are done through DHL.

For International shipments, only prepaid debit or credit card payments are acceptable.

All prices are displayed in Pakistani Rupees. When purchasing an item in another currency, your credit institute will convert this amount into your local currency according to the bank's inherent exchange rate. This may vary day by day.

When ordering from Daraz.pk, you are responsible for ensuring the product can be lawfully imported to the destination country. The recipient is the importer on record and must comply with all laws and regulations of the country that he is trying to import the products to.

Furthermore, the customer agrees to the fact that orders shipped outside Pakistan are marked as gifts yet may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Daraz has no control over these charges, nor can Daraz predict what they may be.

Customs policies vary widely from country to country and your local customs office is the best source of information for such queries.

Please note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Daraz Sales Campaigns

Special event prices become active at midnight on the announced date. Stay tuned to Daraz.pk for more details.

Usually there's no restriction on the quantity of an item you can buy but during special events like Black Friday and Mobile Week, we might put a restriction on some in demand items so that everybody gets a chance to enjoy our amazing deals.

Daraz makes special arrangements to make sure that all items ordered during special events like Black Friday and Mobile Week are delivered within the standard delivery timeline as communicated on the product page.

If your order was placed while the special promotional prices were active that’s all you have to pay.

Selling on Daraz

Daraz is Pakistan’s largest e-commerce mall. With more than 6,000,000 visits every month, it gives you access to sell and deliver goods to cities and towns all over Pakistan.

Click here to find out more.

If you sell new and genuine products, you can register yourself immediately by visiting www.daraz.pk/market-place and filling out a brief form. Within 3 business days, someone from our team will get in touch with you to guide you through the rest of the process.

If you sell new and genuine products, you can sell on Daraz. For more information, contact us on [email protected].

Listing products on Daraz is absolutely free! Daraz does not charge you anything for listing your products online. You only pay a small commission for what you sell. You can get to know the commission charged for your product category by contacting us on [email protected]

Privacy & Security

If you think that your Intellectual Property Right has been infringed by any of our sellers, you can send us an email to [email protected]

We take security very seriously at Daraz. If you’re a tech guru & you have found an issue which has a real world impact, you can report it to [email protected] with these details:

  1. Steps to reproduce the bug/issue
  2. Your web browser/mobile browser’s name and version
  3. Screenshot/screencast (if any)