Keenu FAQs


(Keenu NetConnect)

 

What is Keenu NetConnect?

Keenu NetConnect is a smart and secure way to pay online and avoid all the hassles of physical payments. The service is custom-designed for online stores, where purchase is only a few clicks away.

 

How does Keenu NetConnect work?

Keenu NetConnect is a facility which works as a conduit between banks, consumers and online stores. Once you choose the option of Keenu NetConnect, you will be asked to choose your bank, upon clicking on your bank’s button you will get redirected to the internet banking of your bank, where you can easily make the purchase and pay instantly.

 

Which bank is onboard with Keenu NetConnect?

Currently five banks are onboard with Keenu NetConnect. Their list is as follows:

  1. Meezan Bank
  2. Askari Bank
  3. Summit Bank
  4. BankIslami
  5. Habib Metropolitan Bank

 

How can I make a purchase from Keenu NetConnect? Is the procedure complicated?

Just go to the merchant’s website and select the product you want to buy, at checkout select Keenu NetConnect as your payment option. The procedure is very easy! You can follow these simple steps mentioned below:

  • Go to merchant’s website.
  • Place your order.
  • Select Keenu NetConnect for Payment.
  • Select your Bank on Keenu page that will redirect you to your bank’s internet banking.
  • On the internet banking page, click on ‘Generate FPIN’, a password will be sent to your registered mobile number.
  • Enter your pin on the internet banking page and make the payment.

 

How is Keenu NetConnect different from any other online payment method?

Keenu NetConnect’s distinguished feature is, it is real time successful transaction, no wait!

 

Why do I buy from Keenu NetConnect? What’s in it for me?

Apart from being a very secure, convenient and hassle free way to make purchases, the service has a lot of advantages for you. Every now and then, there is a new amazing deal on brands of food, apparel, gadgets, lifestyle and many more! You can avail these deals and get remarkable discounts.

(Keenu Rewards)

What is Keenu?

It is a way of life, which provides you with a world, where you can make transactions online/in-store, by continually rewarding you back in a big way! Keenu’s network covers the entire retail and online space nationwide.

You can use it to pay for food, apparels, bill payments, movie tickets and it doesn't stop here. We in turn reward you back in form of discounts, cashbacks, rewards rupees, free gifts and a lot more.

 

What’s in it for me?

It makes you feel valued every time you make a payment, as it is only loaded with endless benefits!

Are you hungry? Pay for your food through Keenu and get amazing discounts.

Last date to pay your bills? We are just a click away!  Pay via Keenu and get cashbacks.

Refer a friend and get rewarded!

Add money and avail endless promotional offers.

You can even pay with your Keenu account at your favorite retail outlet and avail discounts and deals only offered via Keenu’s platform and much more.

There is a lot more than you can imagine!

Get on board and start exploring for more.

*Note: Deals and Rewards may vary with time. This above information is to let you know about what are we giving you in return.

 

How do I get on board with Keenu?

It is very simple! A few steps and you are ready to go!

  1. Log on to www.keenu.pk and select ‘Consumer Login’.
  2. Sign up and register! Just enter your registered mobile number and verify by entering One Time Password (OTP) received on your cell phone.
  3. You are done! Start exploring.

 

 

My Account

How do I get started on keenu.pk?

Sign Up:

It’s very simple to get on board with Keenu: 

  1. Click on ‘Sign Up’ on the screen.
  2. Enter your mobile number in the empty field and receive OTP (One Time Password) on your mobile.
  3. Enter the OTP and your full name, email address and password.

Welcome aboard! You have just received a reward. Get started!

 

Login:

  1. Select ‘Login’.
  2. Enter Mobile number and password.

Explore and enjoy endless benefits in the form of cashbacks, discounts and promotions!

 

What if I don’t receive my OTP?

You can always click on ‘Resend OTP’, and will receive a new one within seconds.

 

Can I use the same account for all my transactions?

YES! The basic idea of Keenu is to make your transactions and financial interactions organized.

You can smoothly conduct your transactions using just a single account and get rewarded in return.

 

How can I keep track of my activities on Keenu?

Your Keenu account keeps track of all your activities. It keeps notifying you via text messages and maintains a transaction history.

You can easily view your transaction history on the website, with following process:

  • Hover your cursor on your user name on the top right corner of your home screen.
  • Click on ‘Transaction History’. There you go! View your transaction history.

 

Can I easily recover my account in case I forget my password?

Your security is our prime concern. In case you have lost your account by any means, all you need is to click on ‘Resend OTP’ (One Time Password). No emails, no complications.

 

Is my account secure and confidential?

Keenu is a secure platform. Our systems and procedures are 100% secure and met with ISO standards.

Every single request is handled with a very cautious approach towards the issues faced by modern day internet consumer!

Keenu uses the platform to conduct safe and secure transactions and it is undoubtedly very secure! All transactions are conducted with the highest degree of security and no information is shared to any third party. To take an extra step for your safety we provide you the added security of dual authentication through OTP on every transaction that you perform.

 

How do I know that my transaction is successful?

You will be notified regarding your transactions via e-mail and SMS.

 

How do I update my information on my Keenu profile?

Profile updates:

  1. Hover your cursor right above your username after you have logged in.
  2. Click on your profile and update your Personal Information, Qualification/Profession, Contact Information, Address and you are good to go!

 

How can I edit my information?

Your mobile number is your Keenu identity, which cannot be changed. However, you can easily update Personal Information, Qualification/Profession and Address.

 

How can I change my password?

  • Click on your name on top right.
  • You will be directed to the page, where you can change your password.
  • Enter your current password, followed by the new one.
  • Click on ‘Change Password’.

 

What if I forget my password?

In case you have forgotten your password

  • Click on ‘Forget Password’.
  • Enter your mobile number.
  • Click on ‘Send OTP’ (One Time Password).
  • Verify your mobile number by entering the received OTP (One Time Password).
  • Set a new password.

 

Can I change my operating mobile number?

Your registered mobile number is your Keenu identity, which cannot be changed. However, your profile and account information can be edited at any time.

 

What if my cell phone gets stolen or lost? How can you protect my account?

Few security measures that you need to take care of:

  • Never save your password or sensitive information in your mobile.
  • Do not share your password with anyone.
  • Remember to logout from keenu.pk every time you use it.

 

How can I get a refund if my transaction is not completed?

  • Contact us.
  • Register your complaint.
  • Customer support will investigate your matter.
  • In case, the transaction is unable to get processed. You will be fully refunded.

 

Add Money

How can I Add Money to my account?

  • Click on ‘Add Money’ button on the navigation bar.
  • You will be redirected to Keenu’s secure payment gateway.
  • Enter the amount to be added. There are multiple payment options, through which money can be added.

 

What are the payment options?

The payment options are as follows:

  • Bank Transfers
  • NetBanking
  • Debit/Credit card

If you are adding the account information for the first time, then the verification process is as follows:

How do I add money through Bank Transfer if my account is not verified?

Bank Transfers:

  1. Select your bank from the drop down list
  2. Please enter account details
  3. Press ‘Next’, to proceed on with verification process
  4. You will be notified to transfer a verification amount from your provided account
  5. Funds will be credited within 24 hours and notification will be sent via SMS & email

Please note that only one bank account can be added at a time

How can I do bank transfers from my verified account?

 

  1. To add money, transfer funds from your verified account to Keenu UBL account.
  2. You can use internet banking, atm or mobile banking to transfer funds.
  3. Maximum funds transfer limit is Rs.25,000 per day.

Note: In case you want to change your verified account, click on ‘Edit Information’

 

NetBanking:

  • Select your bank
  • Enter the amount to be added.
  • Press ‘Next’.
  • You will be redirected to your online banking portal. Fill in your credentials.
  • Click on ‘Pay’ and you are done.

 

Debit/Credit card:

Enter the amount to be added.

  • Click on ‘Next’.
  • You will be redirected to a secure page where you can enter your card details.
  • Provide your card details
  • Click on the ‘Pay’ button and you are done.

 

How do I make the most of my money on Keenu’s account?

You can spend to avail endless rewards via promo codes, cashbacks, special discounts and promotional offers online and at retails outlets.

 

How can I view history of my Transactions?

  • Login to your account.
  • Hover your cursor on your user name on the top right corner of your home screen.

Click on ‘Transaction History’. There you go! View your transaction history.

 

Rewards

What are Keenu Rewards?

Our rewards & lifestyle program is specifically designed to uplift your living patterns, by providing you with a hassle-free yet a rewarding platform. We believe in instant rewards! You make a transaction and get rewarded right away!

Our benefits for consumers are totally different from what you have ever experienced. From signing up, making bill payments, availing discounts on retail & online stores to inviting your friends, our formula is very simple: Get rewarded at every step!

Our rewards are in the form of cashbacks, discounts, cross promos, freebies, day out at your favorite spa or free tickets to the movies.

Sign up with us and start experiencing countless rewards.

*Note: All of the above are not actual deals which you will get, but just for your reference.

 

How do I get to know about the latest rewards, deals & discounts?

Sign up with us and we will keep notifying you via SMS and emails for the latest updates and benefits that you can avail on www.keenu.pk

 

Why paying via Keenu account is better than paying through cash?

First of all it is safe not to carry cash and paying through Keenu account enable you to avail rewards in the form of promotions, discounts and cashbacks.