Warranty Policy

Help Center > Warranty Policy

How do I know if my product has a warranty?

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image below “Delivery”.

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of “Seller” in the “Sold by x more sellers” box below the product image.


How do I claim my warranty?

If it has been less than 7 days since delivery:

Given that your item is in unused condition, you may be able to return your product without using a warranty. See our Returns Policy for detailed information. For device-related issues after usage please contact the service center listed on the warranty card included with your product or alternatively check our Brand Contact List for more details.

If it has been more than 7 days since delivery and the product has a warranty:

Please contact the service center listed on the warranty card included with your product or alternatively check our Brand Contact List for more details.

If it has been more than 7 days since delivery and the product has no warranty:

Unfortunately Daraz will be unable to cover the item and you will be responsible for repairing costs.

Have additional questions? Please email us at [email protected] for more information

Frequently Asked Questions

If you bought a product that is eligible for servicing, please send the product(s) directly to the Service Center indicated on the warranty card included with your product. If there is no warranty card, please check the user manual, product packaging or our Brand Contact List for more details.

For a prompt warranty claim kindly include all the accessories, information included in packaging and proof of purchase from Daraz (invoice).

Please refer to the manufacturer (or service center) details on the warranty card included with your product or go to you product page on Daraz.pk and look for warranty / service center information in the ‘description ‘ tab.

If there is no warranty card, please check the user manual, product packaging or our Brand Contact List for more details.

If your product is within the warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. You will be covered.

If your product is past the warranty duration or is physically damaged, you will be responsible for the repair cost. We suggest you to repair the product at the service center authorized by the manufacturer (the warranty center on your warranty card) for better quality services.