Returns & Refunds

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Please check our returns policy page or simply visit the returns policy tab on the product page of your purchased item for more information on refund and/or replacement eligibility.

Please check our returns policy page or simply visit the returns policy tab on the product page of your purchased item for more information on refund and/or replacement eligibility.

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

  • If you requested a pick up, we will send you a tracking number by SMS after the pickup has been arranged. You can then follow your refund or replacement request by entering the tracking number at tracking.daraz.pk.
  • If you requested a drop off, please use the TCS consignement number to track your returned order on TCS tracking

There are no charges for shipping a product back to Daraz.

If your return request does not meet Daraz Return Policy conditions, you can claim your warranty (if any) from the authorized service center of the brand.

  • It will take between 5 and 13 days to send you the replacement product, depending on your location.
  • Please refer to the product page on daraz.pk for further information about delivery time.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Refund Option Refund Time
Refund Voucher 1-2 working days
Mobile Account 4-5 working days
Bank Deposit 4-7 working days
Debit Card or Credit Card 9-10 working days

Yes, the refunded amount would also include the shipping amount you were charged.

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