100% Genuine Products

The best assortment of products from leading brands

  • Genuine products in original packaging
  • All the leading brands
  • An assortment of more than 100,000 products

At Daraz, we always endeavor to give our customers the best selection of 100% genuine products from top brands. We have put in the most stringent standards for our sellers to ensure they only stock genuine products.

Mr. Shahzad Anwar
Chief Commercial Officer

Safe & Secure Payments

Convenience you can trust

  • Cash on Delivery - Pay at your doorstep
  • Convenient online payments - Pay with Mobile Wallets, Debit/Credit Cards and via Bank Transfers
  • Highest security standards - Be secure

Mr. Farzan Shaikh
Head of Payments

Our security standards match the very best e-commerce platforms in the world, which my team thoroughly tests and monitors so we can provide you the most secure and convenient payment options.

Free & Easy Returns

Keep what you love

  • Returns and replacements are easy and free of charge
  • Return conveniently within 7 days of delivery
  • Decide for pickup or drop-off - absolutely no risk involved

We want you to have the best experience every time you shop with Daraz, that is why we made our returns process simple and quick!

Ms. Amna Naeem
Head of Issue Resolution

Fast & Reliable Shipping

Your favorite products delivered right to your doorstep

  • Fast and secure delivery all across Pakistan
  • Delivered to your home or office, or wherever you are
  • Track your order online

Mr. Umer Gul
Head of Logistics

We ensure that our delivery service agents as well as our logistics partners take it upon them to ensure the product reaches you in the best condition in the least amount of time.

Daraz First

Our free premium service for Karachi, Islamabad and Lahore

  • Best selling items from selected brands
  • No “Stock-Outs”

With Daraz First, we are looking to provide you with the fastest premium shipping experience. To provide this innovative service, we have created a cutting-edge last-mile delivery infrastructure to ensure that you always get the best experience.

Mr. Shahrukh Ghazali
Head of Daraz First

Best Customer Care

Because we care about you all the time

  • Reachable via email, chat and phone
  • Fastest response rate for all your queries, concerns and feedback
  • 100% Complaint Resolution

Mr. Gauhar Hassan
Head of Customer Services

Customer satisfaction is extremely important to us. Our customer service agents are dedicated to fully satisfying all customer requests, and delivering smiles each day.

Daraz App

The power of the Daraz Experience in your hands - anytime, anywhere

  • Fast access and effortless shopping
  • Get real-time alerts and notifications
  • Maintain wishlists of your favorite items

The Daraz app gives you a clean interface with access to more than 100,000 products from the top brands on your fingertips at all times.

Ms. Kanwal Jawed
Head of Mobile Design