Help Center > Refunds Policy
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days).
Please note that this policy does not apply to Daraz Global products. For Daraz Global return and refund policy please click here.
|Payment Method||Refund Option||Refund Time|
|All||Refund Voucher||1-2 working days|
|Debit Card or Credit Card||Debit Card or Credit Card||9-10 working days|
|Equated Monthly Instalments||Credit Card||9-10 working days|
|Easypaisa / JazzCash Mobile Account||Mobile Account||4-5 working days|
|Easypaisa / JazzCash Shop (OTC)||Bank Deposit||6-7 working days|
|1 Link Bank Transfer||Bank Deposit||4-5 working days|
|Cash on Delivery (COD)||Bank Deposit||4-5 working days|
|Daraz Refund Voucher||Refund Voucher||1-2 working days|
Modes of Refund
Vouchers will be sent to the customer registered email ID on Daraz and can be redeemed against the same email ID.
If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Daraz, please contact your personal bank.
If the refunded amount is not reflecting in your Mobile account statement after refund is completed:
i) Please dial 4444 from your JazzCash number or 051-111-124-444 from any other number to contact the JazzCash helpcenter.
ii) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.
The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options.