How to return

Help Center > How to return

  • Contact us to create your return request

  • Fill in the returns form you received with your order

  • Pack your Daraz parcel securely, with the product in the original undamaged manufacturer's packaging as delivered to you

  • Attach the return label that you received with your order to the top of the parcel (ensure that delivery label is covered)

  • Head to your nearest TCS drop-off point or wait for collection by our pick-up service

  • We will send you a tracking number via SMS

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.