Refund Policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)

Item Type	Drop Off TAT	Pickup TAT	Hand over to Daraz WH	QC TAT
Non Bulky	48 hours from return request initiated	N/A	3 working days	3 days
Bulky	N/A	5 working days from return request initiated	5 working days once the item is picked	5 days

Please note that this policy does not apply to Daraz Global products. For Daraz Global return and refund policy please click here.

Payment Method	Refund Option	Refund Time
Debit/ Credit Card	Debit/ Credit Card	10 Working Days
HBL Direct Transfer	HBL Account	5 Working Days
HBL Direct Transfer	Refund Voucher	2 Working Days
Daraz Wallet	Daraz Wallet	1 Working Days
Equated Monthly Installments	Credit Card	10 Working Days
Easypaisa Wallet	Easypaisa Wallet	5 Working Days
Cash on Delivery (COD)	Daraz Wallet	1 Working Days
Daraz Refund Voucher	Refund Voucher	2 Working Days
JazzCash Mobile Account	Daraz Wallet	1 Working Days

Modes of Refund	Description
Daraz Wallet	The Daraz Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the Daraz Wallet. All orders paid through Cash on Delivery (COD), Easypaisa Shop (OTC) or JazzCash Mobile Account will only be refunded to the Daraz Wallet.
Refund Voucher	Vouchers will be sent to the customer registered email ID on Daraz and can be redeemed against the same email ID.
Debit Card or Credit Card	If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Daraz, please contact your personal bank.
Easypaisa Wallet	If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.
Bank Deposit	The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment Method	Refund Option	Refund Time
Debit/Credit Card	Debit/Credit Card	25 Working Days
HBL Direct Transfer	HBL Account	20 Working Days
Daraz Wallet	Daraz Wallet	16 Working Days
Equated Monthly Installments	Credit Card	25 Working Days
Easypaisa Wallet	Easypaisa Wallet	20 Working Days
Easypaisa Shop (OTC)	Daraz Wallet	16 Working Days
Daraz Refund Voucher	Refund Voucher	17 Working Days
JazzCash Mobile Account	Daraz Wallet	16 Working Days

Returns & Refunds

Issuance of Refunds

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