How to pay using your card

Frequently Asked Questions

No, you can not avail HBL discounts with other bank’s cards.

Yes, the discount is applicable on HBL DebitCard backed by Visa & Mastercard.

HBL Cardholders can avail 10% discount, with maximum capping of PKR 1500/- per transaction on Site Wide deals (www.daraz.pk) during the Promotion.

The discount cannot be availed on using the cash on delivery method of payment.

Yes, HBL’s discount at Daraz.pk will be over and above any discounts already being offered by Daraz.pk.

With this service, when you use your HBL Cards on websites that have incorporated the "Verified by Visa" or "MasterCard Secure Code" sign, you will receive a One-Time Password (OTP) either by SMS or email, as you desire, to complete your transaction.

You are issued a One Time Password (OTP) every time you conduct an e-commerce transaction. The OTP is sent on email and/or SMS and needs to be entered at the ecommerce website to authenticate the transaction. For more information, visit http://www.hbl.com/3DSecure

To receive a One-Time Password (OTP) for secured internet based transactions on your HBL Card, please ensure that your latest mobile number and/or email address is updated in our records. For details, please call HBL PhoneBanking on 021-111-111-425.

You can request for another OTP by selecting the ‘Request for OTP’ option on the website and you will receive a fresh OTP. For more information, visit http://www.hbl.com/3DSecure

Please call HBL PhoneBanking on 111-111-425 and lodge your concern.

No, there are no hidden costs or charges for using HBL CreditCard or HBL DebitCard. For complete list of schedule of charges please visit HBL CreditCard page http://www.hbl.com/HBLCreditCard OR HBL DebitCard page http://www.hbl.com/HBLDebitCard

For all delivery related queries, please contact Daraz.

Terms and Conditions:

  • Eligible customers are entitled to receive discounts of up to 25% on daraz.pk’s portal (www.daraz.pk or the “Site”) and Mobile App using their HBL Cards & HBL Bank Account Transfer during (the “Promotion”).
  • The Promotion is valid from 11th November till 15th November, 2019 only.
  • The Promotion is applicable on all HBL Credit & DebitCards and payments made through HBL Bank Account.
  • The Promotion is not applicable on HBL DebitCards backed by PayPak.
  • Customers can avail discounts of up to a maximum of 25% during the Promotion* using HBL Cards and HBL Bank Account Transfer in the following manner:
    • Avail up to 10% discount, with a maximum capping of up to PKR 1,500/- per transaction on Site-wide deals during the Promotion using HBL Cards and HBL Bank Account transfer.
    • Avail up to 25% discount with a maximum capping of up to PKR 7,500/- per transaction on Mega Deals during the Promotion using HBL Cards and HBL Bank Account Transfer (excluding payments made using Union Pay Debit Cards).
  • Mega Deals are special discounts available on the purchase of selected products on the Site. These Mega Deals shall be exclusive to payments made using HBL Cards & Bank Account Transfer only and will be available on a first come first basis, while stock lasts.
  • Eligible HBL customers can avail up to 2 mega deals per product during this Promotion.
  • The discount cannot be availed using cash on delivery method of payment.
  • Daraz shall be responsible to communicate the estimated delivery timeline at the time of order confirmation.
  • HBL reserves the right to discontinue/cancel any discount offering without providing prior notice or reason.
  • Daraz reserves the right to refuse or cancel any order for any reason at any given time. HBL shall not be responsible to any customer or third party for unsatisfactory or delayed performance of Daraz, losses, damages, delays or cancellation of products by Daraz.
  • HBL will not be held responsible for any complaints or liabilities whatsoever that arise with respect to products and services availed from daraz.pk using this offer.
  • For further details and applicable terms and conditions, please visit www.hbl.com/hbllatestoffers .
  • The maximum order limit to transact through HBL Bank Account is Rs. 20,000/- per transaction.

Contact Us

  • For queries related to HBL Cards, please call HBL PhoneBanking at 111-111-425
  • For queries related to products/vouchers and delivery, please call daraz.pk at 111-132-729 or email at customer@daraz.pk.