Refund and Return Times

Thanks for stopping by! All you need to know about our returns and refunds times can be found right on this page.
Please note that Business days are from Monday to Friday, and do not include Weekends and Public Holidays, click here.

I. Return Pick up Timeline:


For Karachi, Lahore, Islamabad & Rawalpindi return pick up time starts from the day you make a request to return an item to the day one of our delivery associate makes a first attempt to retrieve the item that you will like to return. You can make a request to return an item, either by calling our customer service or by the Online Returns form. For all other cities, customers can drop-off the items to nearest TCS center.


Karachi

 FIRST PICK-UP ATTEMPT DONE WITHIN:
1 - 3
BUSINESS DAYS

Lahore, Islamabad & Rawalpindi

 FIRST PICK-UP ATTEMPT DONE WITHIN:
1 - 3
BUSINESS DAYS

All Other Cities

 DROP-OFF BY CUSTOMER WITHIN:
7
BUSINESS DAYS






II. Refund Timeline:

The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed.


Vouchers, Bank Deposits, Debit & Credit Cards

 REFUND COMPLETED WITHIN:
3 - 5
BUSINESS DAYS

Easypay Credit Card

 REFUND COMPLETED WITHIN:
20 - 25
BUSINESS DAYS

Easypay Mobile Account

 REFUND COMPLETED WITHIN:
7 - 10
BUSINESS DAYS




Track Your Order


You can track your order by clicking on "Your Account" at the top-right hand corner of the home page.