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Helpcenter > Returns & Refunds
What are the conditions for returning an item?

If you bought General Merchandise (anything else than a Fashion or Beauty product), or items from a restricted category, please refer to the requirements stated in the chart below.

Restricted categories include: Sunglasses; Watches; Cosmetics; Skincare or Haircare products; Perfumes; Custom or Made-to-order products; Imported On-order products; certain Sale products.

GENERAL MERCHANDISE

What is the reason for my complaint? What are the conditions for returning the item? How long after delivery can I submit my claim and what do I do? What do I get and when?
Item is not the one ordered or is not as advertised • Seal must be intact if there is one, item in original condition
• Item must not be used
• Item must include all packaging andaccessories(including warranty cards, manuals, certificates of authenticity, tags, etc)
1. 2 days (for mobile phones) and 7 days (for all other items) to call Customer Service
2. Call Customer Service to schedule a pick-up or drop-off
3. Fill the return form
A full refund in the form of:
•Voucher: 1-2 business days
•Bank transfer or cheque: 3-4business days
•Credit card reversal:
3-4 businessdays
Item is defective, counterfeit or damaged at the time of delivery • Item must be in original condition
• Item must include all packaging and accessories(including warranty cards, manuals , certificates of authenticity, tags, etc)

All Fashion and Beauty products that are not in one of the above restricted categories, can be returned for any reason, provided they meet the requirements stated in the chart below.


FASHION OR BEAUTY

What is the reason for my complaint? What are the conditions for returning the item? How long after delivery can I submit my claim and what do I do? What do I get and when?
You changed your mind or don’t like the item • Item must be in original condition
• Item must not be used
• Item must include all packaging, accessories or tags.
1. 7 days to call Customer Service
2. Call Customer Service to schedule a pick-up or drop-off
3. Fill the return form
A full refund in the form of:
• Voucher: 1-2 business days
• Bank transfer or cheque: 3-4 business days
• Credit card reversal:
3-4 business days
Item is not the one ordered or is not as advertised
Item is defective, counterfeit or damaged at the time of delivery

Remember to send back all items (including the free promotional items) that came with the purchase. If forgotten, the return will be invalidated.