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Products & Prices

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine products is immediately delisted from Daraz.

Please send us an email on [email protected] if you think a product listed on our website does not fulfill these standards.

Yes, Daraz only offers 100% new and unused products. The only exception is for refurbished laptops for which we ensure the best quality grade and full warranty from the vendor.

Please send us an email on [email protected] if you think a product listed on our website that does not meet these criteria.

You can start by clicking on a category name on the left side of the website. This shows all the products we have within that category.

If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

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There are no hidden costs or charges when you order from Daraz. All costs are 100% visible at the end of the checkout process.

Prices on Daraz are not negotiable. Daraz has thousands of sellers which offer you the best prices and deals.

Some of our products are offered by different sellers. That allows you to chose your prefered offer.

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Free installation is offered for selected products only. Be sure to check the product description of products to get more details about installation.

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image.

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name, in the 'more information' box below the product image.

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You can claim any warranty by presenting your product and the warranty card at an authorized service center.

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Please refer to the manufacturer (or service center) details on the warranty card included with your product or go to your product page on Daraz.pk and look for warranty / service center information in the "description" tab.

If there is no warranty card, please check the user manual or product packaging for more details or get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at [email protected].

Warranty terms for products may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

Please get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at [email protected].

Please get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at [email protected].

The warranty for your product should start from the order date. Please contact our Customer Support Team if this is not the case. You can reach our team 24/7 under [email protected].

You should always follow the instructions written on the warranty card provided by the brand.

Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

Even if you've lost your warranty card, you can still claim warranty by presenting your Daraz invoice to any authorized service center.