Frequently Asked Questions

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Refurbished Laptops:

Refurbishment is the distribution of products that have been previously returned to a manufacturer or vendor for various reasons. Refurbished products are normally tested for functionality and defects before they are sold. Refurbished machines are high speced with low price.

Seller Refurbished:

An item that has been restored to working order by the seller or a third party with a warranty of minimum 3 Months.

Manufacturer Refurbished:

An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor.

Core i3 Core i5 Core i7
Entry Level Processor Mid Range Processor High End Processor
2-4 Cores 2-4 Cores 2-8 Cores
Hyper-threading (efficient use of processor resources) Hyper-threading (efficient use of processor resources) Hyper-threading (efficient use of processor resources)
3 – 4 MB Cache 3 – 4 MB Cache 4 – 8 MB Cache
32 nm Silicon (Less heat & energy) 32 - 45 nm Silicon (Less heat & energy) 32 - 45 nm Silicon (Less heat & energy)
Turbo Mode (turn off core if not used) Turbo Mode (turn off core if not used)
Hard Disk Drive (HDD) Solid State Drive (SSD)
Rotating platters and mechanical arms – comparatively fragile construction No moving parts – more rugged construction
High energy consumption – Reduced battery life Low energy consumption – prolonged battery life and cooler system
Increased file fragmentation – decreased performance Fragmentation not an issue, result is consistent performance
Greater risk of data loss and hard drive failure when transported Little or no risk of data loss; resistant to mobile users expected bumps and drops
Drive spin-up time and mechanical arm movement – comparatively slow responsiveness and performance No drive spin-up time, no mechanical arm movement, minimal latency – fast responsiveness and performance

USB 3.0 provides better speed and more efficient power management than USB 2.0. USB 3.0 is backward compatible with USB 2.0 devices; however, data transfer speeds are limited to USB 2.0 levels when these devices inter-operate.

The newest standard for USBs is USB 3.1. It offers three major improvements over 3.0: an "always right" C-type connector that plugs in without regard to orientation, higher data transfer speeds of up to 10 Gbps (gigabits per second), and the capacity to power any type of device.

All Xbox One variants (includes Xbox One, Xbox One S & Xbox One X), PS VITA, PS Vita TV, PS3*, PS4* and Nintendo Switch are region free.

For Games (Mostly used Regions):

  • Region 1 All: USA, Canada, South America
  • Region 2: Europe, Middle East, Africa
  • Region 3: Asia pacific.

PlayStation 3 & PlayStation 4 Either of the consoles are region free. However, the PSN account should match as that of the video game purchased to avail DLC and other benefits. Details below: If you have a title that's made for a different region than your PS4 or PSN Online ID, there's a chance it might work fine. But there's also a good chance that you might experience some kind of unforeseen issue.

Xbox 360 The original Xbox as well as the Xbox 360 are region-locked, although it was up to the publisher if a game is region-free or not. A number of games are region-free and will play on a unit from any region. Digital content through Xbox Live are also region-locked, such as DLC, movies, and apps.

PlayStation 4 PlayStation 4 Slim PlayStation 4 Pro
Output Resolution 480p, 720p, 1080i, 1080p, 4K (selected titles), HDR (coming soon) 480p, 720p, 1080i, 1080p, 4K (video only), HDR 480p, 720p, 1080i, 1080p, 4K (selected titles), HDR
CPU

AMD Jaguar x86-64, 8 Cores AMD Jaguar x86-64, 8 Cores AMD Jaguar x86-64, 8 Cores
GPU AMD Radeon, 1.84 TFLOP AMD Radeon, 1.84 TFLOP AMD Radeon, 4.20 TFLOP
RAM 8GB 8GB 8GB
Internal Storage 1TB/500GB 1TB/500GB 1TB
Physical Media Blu-ray, DVD Blu-ray, DVD Blu-ray, DVD
Wi-Fi 802.11 a/b/g/n/ac 802.11 a/b/g/n/ac 802.11 a/b/g/n/ac
Wired Network 10/100/1000 Ethernet 10/100/1000 Ethernet 10/100/1000 Ethernet
Bluetooth v2.1 v4.0 v4.0
Ports 2 x USB 3.0; 1 x HDMI 1.4; S/PDIF 2 x USB 3.0; 1 x HDMI 2.0a 3 x USB 3.0; 1 x HDMI 2.0a; S/PDIF
Controller DualShock 4 DualShock 4 DualShock 4
Dimensions 275.1 x 305.1 x 53.1 mm 265 x 288 x 39 mm 295 x 327 x 55 mm
Weight 2.8 kg 2.1 kg 3.3 kg

The Xbox One S now has the power supply built in. Given the original Xbox One had a huge, bulky power supply this is a major step forward - especially given the PS4’s built in power supply was always a selling point for Sony. Xbox One S is 40% smaller than the original Xbox One.

Better connectivity with the Xbox One S as well:

  • Xbox One - 3x USB 3.0, 1x HDMI 1.4, 1x Kinect, 802.11a/b/g/n Wi-Fi, Ethernet
  • Xbox One S - 3x USB 3.0, 1x HDMI 2.0, 802.11a/b/g/n/ac Wi-Fi, Ethernet, Bluetooth 4.0, Built-in IR blaster.

Xbox One S has better CPU:

  • Xbox One - CPU: 1.75GHz 8-core AMD Jaguar, GPU: 1.31 TFLOP AMD Radeon, 8GB DDR3 RAM
  • Xbox One S - CPU: 1.75GHz 8-core AMD Jaguar, GPU: 1.4 TFLOP AMD Radeon, 8GB DDR3

iTunes:
The iTunes account should be of the same region as that of the card. E.g. to redeem $20 iTunes card, one must select the country for iTunes account as United States with currency as USD. Similarly, to redeem £50 card, an account with the UK & GBP as default country and currency is required.

PlayStation 3 & PlayStation 4
The PSN membership cards should match the PS account to redeem it, e.g. if the PS account is of region 2 (UAE or Middle East), then only region 2 cards (UAE or Middle East) will work / redeem or else the individual might face errors like the card has already been used or the card is expired.

Nintendo

Nintendo 2DS, 3DS and Wii U are region-locked by hardware. A game's region is recognized by the console using the 10NES chip. If the chip inside the cartridge conflicts with the chip inside the console, the game will not boot.

Nintendo Switch

it is designed primarily as a home console, with the main unit inserted onto a docking station to connect to a television. Alternatively, it can be removed from the dock and used similarly to a tablet computer through its LCD touchscreen, or placed in a standalone tabletop mode visible to several players.

All Xbox 360 Wireless Controllers, Xbox One controllers and new Xbox One S controllers are compatible with respective consoles, and PC with Windows 10. To connect multiple controllers and Xbox devices to the Windows 10 PC, Xbox Gaming Receiver may be required. PlayStation controllers are console-specific and not officially cross-compatible with other devices.

Kinect is Microsoft's motion sensor add-on for the Xbox 360 and Xbox One gaming console. The device provides a natural user interface (NUI) that allows users to interact intuitively and without any intermediary device, such as a controller.

Product & Prices

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Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine prodcts is immediately delisted from Daraz.

Please send us an email on [email protected] if you think a product listed on our website does not fulfill these standards.

Yes, Daraz only offers 100% new and unused products. The only exception is for refurbished laptops for which we ensure the best quality grade and full warranty from the vendor.

Please send us an email on [email protected] if you think a product listed on our website that does not meet these criteria.

There are no hidden costs or charges when you order from Daraz. All costs are 100% visible at the end of the checkout process.

Prices on Daraz are not negotiable. Daraz has thousands of sellers which offer you the best prices and deals.

Some of our products are offered by different sellers. That allows you to chose your prefered offer.

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Free installation is offered for selected products only. Be sure to check the product description of products to get more details about installation.

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image.

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name, in the 'more information' box below the product image.

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You can claim any warranty by presenting your product and the warranty card at an authorized service center.

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Please refer to the manufacturer (or service center) details on the warranty card included with your product or go to your product page on Daraz and look for warranty / service center information in the "description " tab.

If there is no warranty card, please check the user manual or product packaging for more details or get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at [email protected].

Warranty terms for products may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

Please get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at [email protected].

Please get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at [email protected].

The warranty for your product should start from the order date. Please contact our Customer Support Team if this is not the case. You can reach our team 24/7 under [email protected].

You should always follow the instructions written on the warranty card provided by the brand.

Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

Even if you've lost your warranty card, you can still claim warranty by presenting your Daraz invoice to any authorized service center.

You can claim any warranty by presenting your product and the warranty card at an authorized service center.

Click here to find out more

You can claim any warranty by presenting your product and the warranty card at an authorized service center.

Click here to find out more