Popular Questions

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Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine prodcts is immediately delisted from Daraz.

Please send us an email on customer@daraz.pk if you think a product listed on our website does not fulfill these standards.

Shopping on Daraz is easy!

Once you have found the product you want to buy, just follow the steps below:

  • Click ’buy now’, to add this product to your cart,
  • Click ’Go to next step’ in the top right corner,
  • You will then need to fill in your contact details and preferred shipping address,
  • Chose your preferred payment option before clicking the ’Confirm order’ button.

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Step 1: Contact us

Call us at 111-132-729 to create your return request, select the product you wish to return on the return form that arrived with your order.

Step 2: Pack your product
  • Pack your product according to the return conditions
  • Include all tags, accessories or free gifts you received
Step 3: Return your product
  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off: Please drop your package at any TCS station and attach the address label included with your package on the box (no shipping charges will apply).

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There are no hidden costs or charges when you order from Daraz. All costs are 100% visible at the end of the checkout process.

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on tracking.daraz.pk.

Product & Prices

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Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine prodcts is immediately delisted from Daraz.

Please send us an email on customer@daraz.pk if you think a product listed on our website does not fulfill these standards.

Yes, Daraz only offers 100% new and unused products. The only exception is for refurbished laptops for which we ensure the best quality grade and full warranty from the vendor.

Please send us an email on customer@daraz.pk if you think a product listed on our website that does not meet these criteria.

There are no hidden costs or charges when you order from Daraz. All costs are 100% visible at the end of the checkout process.

Prices on Daraz are not negotiable. Daraz has thousands of sellers which offer you the best prices and deals.

Some of our products are offered by different sellers. That allows you to chose your prefered offer.

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Free installation is offered for selected products only. Be sure to check the product description of products to get more details about installation.

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image.

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name, in the 'more information' box below the product image.

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You can claim any warranty by presenting your product and the warranty card at an authorized service center.

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Please refer to the manufacturer (or service center) details on the warranty card included with your product or go to your product page on Daraz.pk and look for warranty / service center information in the "description " tab.

If there is no warranty card, please check the user manual or product packaging for more details or get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at customer@daraz.pk.

Warranty terms for products may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

Please get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at customer@daraz.pk.

Please get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at customer@daraz.pk.

The warranty for your product should start from the order date. Please contact our Customer Support Team if this is not the case. You can reach our team 24/7 under customer@daraz.pk.

You should always follow the instructions written on the warranty card provided by the brand.

Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

Even if you've lost your warranty card, you can still claim warranty by presenting your Daraz invoice to any authorized service center.

You can claim any warranty by presenting your product and the warranty card at an authorized service center.

Click here to find out more

You can claim any warranty by presenting your product and the warranty card at an authorized service center.

Click here to find out more

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